Effective date: April 25, 2026 · Last updated: April 25, 2026
Short version: We collect the minimum data needed to run SoftNest. We never sell your data or use it for advertising. The content you upload belongs to you and is only used to provide the service.
SoftNest ("we," "us," or "our") operates the SoftNest web application at softnest.care. We are the data controller for information collected through our service.
Questions? Email us: support@softnest.app
| Category | What We Collect | Why |
|---|---|---|
| Account | Email address, name | Create and manage your account |
| Voice recordings | Audio files you upload | Play back reassuring messages for the Loved One |
| Photos | Image files you upload | Display family photo slideshows |
| Music | Audio files you upload | Play calming music playlists |
| Videos | Video files you upload | Display family videos for comfort |
| Billing | Payment method (handled by Stripe — we never see raw card numbers) | Process subscription payments |
| Usage analytics | Pages visited, features used, session duration | Improve the product and understand how it's used |
| Device info | Browser type, operating system, screen size | Ensure compatibility and debug issues |
We do not collect precise geolocation, biometric data, or any data from the person with dementia directly.
We understand that the content you upload may include images, recordings, and videos of a vulnerable adult living with dementia. We treat this content with the highest level of care. It is encrypted at rest and in transit, never reviewed by employees unless you explicitly request support, and never used for any purpose other than delivering the SoftNest experience to your family.
Uploaded content is associated only with your account. It is not shared with any other user, advertiser, or third party — ever.
We never sell your personal data to third parties. We do not use your data for advertising. We do not share your uploaded content (voice messages, photos, music, videos) with any third party except the cloud infrastructure providers needed to store and deliver it to you.
Your data is stored on secure cloud infrastructure (Neon PostgreSQL for structured data; Cloudflare R2 for uploaded files). Both services use encryption at rest and in transit.
Access to production data is restricted to authorized personnel only. We use industry-standard security practices including:
No security system is perfect. If you discover a security vulnerability, please email support@softnest.app immediately.
We retain your data for as long as your account is active or as needed to provide the service. Specifically:
You have the following rights over your personal data:
To exercise any of these rights, email us at support@softnest.app. We'll respond within 30 days. Some rights can be exercised directly in your account settings (e.g., deleting uploaded files, deleting your account).
SoftNest uses browser local storage and session storage (not traditional cookies) for:
We do not use third-party advertising cookies or tracking pixels. You can clear local storage via your browser settings at any time, which will log you out.
We run our own lightweight analytics to understand how the product is used. This collects page views, feature usage, and session data. It is anonymized and never linked to your name or email for advertising purposes. We also use a first-party analytics beacon hosted at polsia.com, which operates under a separate privacy policy.
| Service | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Email, billing details (Stripe processes payment; we store only subscription status) |
| Neon (PostgreSQL) | Database hosting | All structured account data, encrypted at rest |
| Cloudflare R2 | File storage | Uploaded files (voice, photos, music, video), encrypted at rest |
| Render | Application hosting | Server logs, IP addresses (standard web traffic data) |
| Google Fonts | Typography | IP address (standard CDN request) |
| Postmark | Transactional email | Email address and email content |
All third-party providers are contractually obligated to handle data securely and in compliance with applicable privacy laws.
SoftNest is designed for caregivers and is not directed at children under 13. We do not knowingly collect personal data from anyone under 13. If you believe a child has provided us with personal data, contact us at support@softnest.app and we will delete it promptly.
Users may upload photos or recordings that include minors (e.g., grandchildren). This content is uploaded by adult caregivers under the terms described above and is subject to the same privacy protections.
We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. For material changes, we'll send an email notice to registered users at least 7 days before the changes take effect. Continued use of SoftNest after the effective date constitutes acceptance of the updated policy.
Privacy questions, data requests, or concerns:
We aim to respond to all privacy requests within 30 days.